All orders we receive will be subject to a shipping and handling charge which will be dependant on the weight of the product and the shipping destination. We aim to post products purchased within three working days, with the exception of products ordered from the collection KWMC: The Factory and products ordered over the Christmas period.

Products ordered from the collection KWMC: The Factory are made-to-order and we aim to post them within five working days of receiving your order. 

Knowle West Media Centre closes between 24th – 31st December and no orders will be processed within this time. The earliest posting date for an order placed on 23rd December will be the first working day after 1st January.

Please note that postage and packaging is non-refundable; however we will refund reasonable postage charges should your item be faulty or arrive damaged. We would also advise you to obtain proof of postage when returning goods as we are unable to claim responsibility for any items lost in transport.

If you place an order for delivery outside the UK you may be subject to import duties and taxes. You will be responsible for payment of any such import duties and taxes in the country of delivery. Please note that we have no control over these charges and cannot predict their amount.