By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

If you are unhappy with any aspect of these, then you should contact us at shop@kwmc.org.uk before placing an order with us.

Knowle West Media Centre grants you permission to temporarily download one copy of the materials contained on this website for your own personal, non-commercial use. Under this license you may not:

• Copy or modify content in any way or reproduce or distribute content on any other site.
• Use the content or materials on this web site for any commercial purposes.
• Use this web site for any purpose that is unlawful or fraudulent.
• Attempt to decompile or reverse engineer any web site code or software.
• Remove any copyright or trademark from the content or materials found on this website.

Shipping and Handling

All orders we receive will be subject to a shipping and handling charge which will be dependant on the weight of the product and the shipping destination. We aim to post products purchased within three working days, with the exception of the Christmas period. Knowle West Media Centre closes between 24^th – 31^st December and no orders will be processed within this time. The earliest posting date for an order placed on 23^rd December will be the first working day after 1^st January.

Please note that postage and packaging is non refundable. We are not liable for return postage however any item resent in replacement is free. We would also advise you to obtain proof of postage when returning goods as we are unable to claim responsibility for any items lost in transport.

Guarantee

If you are unhappy with your product then we will offer you a hassle-free refund, exchange or replacement. Just return your product within 10 working days or 14 working days if abroad in its original packaging. Please note that the product must be returned in the same condition in which you received it. We will refuse products if they smell of nicotine. If the goods are not faulty the customer will be liable for return postage. Please see our Returns & Refund Policy for full details.

Damaged & Lost Items

Damaged or lost items must be reported to us within 7 days of the delivery date. If your order does not arrive or arrives damaged, we will replace the goods to an equal value or offer a full refund after a full investigation has been carried out with the shipping carrier, normally within 14 days of you notifying us. Please see our Returns & Refund Policy for full details.

Card Security

Knowle West Media Centre utilises Shopify Payments to accept and process your payment.

Disclaimer of Liability

We endeavour to ensure that all the information provided about our products is correct. However, should any mistakes be made, all services and information do not come with any warranty or conditions. Knowle West Media Centre will not be liable for any consequential loss or damage, or any other claims for compensation, which may arise from the use of this site or of its products.

Applicable Laws

Any dispute arising from Knowle West Media Centre purchases will be governed by the laws of the United Kingdom.